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Terms & Conditions

*Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Toptronic Store’s relationship with you in relation to this website. The term ‘Toptronic Store’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Sarsfield Road, Wilton, Cork, Ireland. Our company is registered in Ireland and registration number is 399385. The term ‘you’ or ‘customer’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Toptronic Store’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Republic of Ireland.

*Prices

The prices indicated on the website are in Euros and include all taxes. We reserve the right to modify our prices at any time but will apply the current rates as indicated to you on the site at the time the order was placed.

*Delivery Methods

The products bought on the website will be delivered to Europe (currently only to Slovakia, Ireland, UK and Estonia). Your goods will be delivered to the address you indicated when you placed your order. We use DHL, FedEx, UPS and An Post services. Delivery usually takes 3-7 working days following the confirmation of your order. Delivery may take longer for areas that are not easily accessible. Delivery FREE on all orders at Toptronic Store.

*Products

If product is not currently available we will try to find the same product for you using another company. In this case we are fully responsible for the warranty if something should happen. Price remains the same which was at the time of purchase.

Some of the items come directly form our suppliers outside European Union. In this case the custom tax must be paid. We will refund the custom tax for all our customers. Only you have to do is send us a copy of the custom tax invoice and we will refund that amount to your account within one business day.

*Right of Retraction - Satisfied or Reimbursed

Toptronic Store allows you 7 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice. Please Contact Us first by e-mail.

We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.
The present right of return only applies to products that are returned in their original, complete packaging (accessories, user guide etc.), and in working condition. Any product that has been damaged, or is not in its original packaging or packaging that has been worn beyond simply opening the product will not be refunded.
All photos stored on a digital support (memory card, hard drive etc) and sent back to Toptronic Store by the User will not be kept. The deadlines mentioned above are effective as of the date of reception of the order.

For reimbursements

- If the product is returned within 7 days of its delivery (the post mark being proof thereof), the User will be reimbursed by bank transfer if payment was made by bank card, or by cheque in other cases.
- If tests need to be conducted on the product, in the framework of the right of retraction, Toptronic Store will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 3 weeks.
If the whole process meets the requirements Your refund should appear on Your credit card/bank statement within the next 7-14 days.
Orders can only be cancelled if they have not been processed, failing this then you will need to return the item at your own expense.

*Payment Methods

Toptronic Store offers 2 methods of payment: Credit Card via PayPal (VisaMasterCard or American Express) and Bank Transfer.

Please note that if we suspect fraud, we have the right to cancel the transaction for security reasons.

*Warranty

All products are covered by the manufacturer's warranty for a period of 12 months, unless otherwise stated, from the date of delivery. Product accessories like battery, charger, handsfree, power cable etc.. have only 3 month of warranty. Buyers will be responsible for shipping fees and insurance when returning the item. Whatever the problem, you must return your product along with a copy of the invoice. Please Contact Us first by e-mail.

*ONLINE SHOPPING IS SAFE AND EASY!